Frequently Asked Questions

General Store FAQs

1. How can I create an account? You can create an account by clicking on the “My Account” link at the top right corner of our homepage. Follow the prompts to enter your details and set up your account.

2. What payment methods do you accept? We accept various payment methods including credit/debit cards, Apple Pay, and popular payment gateways like Stripe.

3. How do I track my order? You can track your order by visiting the “Track Your Order” page on our website and entering your order number and email address used during checkout.

4. What is your return policy? We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as received. Some items may not be eligible for return; please refer to our Return Policy for details.

5. How do I initiate a return? To initiate a return, contact our Customer Support team at info@sku-mart.com with your order number and reason for return. We will provide you with instructions on how to return the item.

6. How long does delivery take? Most orders are delivered within 5-10 business days, depending on your location. You will receive a tracking number to monitor your order’s progress.

7. Do you offer international shipping? Currently, we only offer shipping within the UK. We are working on expanding our shipping options to include international destinations in the future.

8. Can I change my delivery address after placing an order? If your order hasn’t been dispatched yet, you can update your delivery address by contacting our Customer Support team as soon as possible.

9. What should I do if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our Customer Support team immediately at info@sku-mart.com. We will assist you with the return process and send you a replacement.

10. How can I contact customer support? Our customer support team is available from Monday to Friday 08:00 – 17:00 to assist you. You can reach us via email at info@sku-mart.com.

11. Are my payments secure on SkuMart? Yes, we use advanced encryption technologies and secure payment gateways to ensure your personal and payment information is protected.

12. Do you offer gift cards? Yes, we offer gift cards that can be purchased and used on our website. They make great gifts for friends and family! 

13. How can I stay updated on promotions and new products? You can stay updated by following us on social media.

14. What do I do if I forget my password? If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via email. If you encounter any issues, contact our Customer Support team for assistance.